Update - The problem persists but you can still just re-enter your credit card information like described before.
Jun 23, 14:55 CEST
Investigating - We are experiencing issues with one of our payment providers. In case you get a message that your recurring credit card payment failed, we kindly ask you to just re-enter your credit card information in your API dashboard. This should resolve the problem. We apologize for the inconvenience.
Jun 17, 11:03 CEST
Update - We are continuing to work on a fix for this issue.
Jun 23, 14:54 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 23, 14:52 CEST
Investigating - We are currently investigating an issue with our helpdesk provider. It seems that it cannot send Emails anymore. Please contact us again if you think we did not reply to your request on 21th June or later (we can still receive Emails).
Jun 22, 14:48 CEST
Route Optimization API Operational
90 days ago
99.99 % uptime
Today
Routing API Operational
90 days ago
99.99 % uptime
Today
Matrix API Operational
90 days ago
99.99 % uptime
Today
Isochrone API Operational
90 days ago
100.0 % uptime
Today
Geocoding API Operational
90 days ago
99.99 % uptime
Today
Cluster API Operational
90 days ago
100.0 % uptime
Today
Email / Support Operational
Recurring Payment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Routing API - Response Time (route between 2 locations)
Fetching
Matrix API - Response Time (115x115 locations)
Fetching
Route Optimization API - Response Time VRP (5 vehicles, 115 services) ?
Fetching
Route Optimization API - Response Time TSP (1 vehicle, 115 locations) ?
Fetching
Geocoding API - Response Time (1 address)
Fetching
Past Incidents
Jun 23, 2021
Resolved - Some parts in the world were not able to connect due to a network issue at our hosting provider: https://status.hetzner.com/incident/3bec2c62-f23e-4f59-a648-a3e47240a360
Now the system should be fully functioning.
Jun 23, 15:27 CEST
Investigating - We are currently investigating this issue.
Jun 23, 15:18 CEST
Jun 22, 2021
Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021
Resolved - The problem is that too few data points are recorded for e.g. the Routing API and status page does not connect the points or plots them a bit bigger. If you go over the chart with the mouse you will still see them.
Jun 17, 11:01 CEST
Identified - The confusing "major outage" message is no longer shown and we requested support from statuspage to resolve the missing updates of e.g. the Routing API - no response yet (14th June)
Jun 10, 07:40 CEST
Investigating - Communication of monitoring services with this status page is partially broken. Leading to showing "major outage" and no response time updates for e.g. the Routing API.
Jun 9, 14:00 CEST
Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Resolved - This incident has been resolved.
Jun 11, 15:48 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 11, 15:47 CEST
Jun 10, 2021
Jun 9, 2021
Resolved - We observed a delay (0.3-0.7s) for 30 minutes in delivering API requests from outside of our API. All endpoints were affected.
Jun 9, 14:00 CEST